Shenchuangyi's after-sales service comes in two forms:

Proactive after-sales service: During the one-year warranty period, the company's after-sales service personnel proactively conduct weekly, monthly, quarterly and annual visits to customers and carry out maintenance and upkeep on the units. After the installation and commissioning of the unit were completed, the service personnel immediately started their work. They provided proactive services on-site every day and conducted weekly, monthly, quarterly and annual visits, all with the aim of meeting the needs of customers. Service personnel also take the initiative to maintain and service the water-cooled screw chiller for customers, keeping it in the best working condition.

Customer B requests service: The company's after-sales service mobile phone is available 24 hours a day. After receiving a call from a customer requesting service, we will arrive at the scene within 2 hours. For those from other provinces or cities, we will reach the scene within 24 hours and propose a solution. The company provides each after-sales service personnel with a mobile phone for after-sales service. Customers can contact the after-sales service personnel directly or any staff member of the branch company.

2. There is a warehouse for commonly used spare parts

To avoid delays in equipment operation due to spare parts issues, each service center has a warehouse for commonly used spare parts to provide spare parts services to customers in a timely manner. If the required spare parts are not in stock, the company ensures to solve the supply problem of spare parts by the fastest means of transportation.

3. Establish customer maintenance files

Once the unit enters the customer's machine room, a customer maintenance file is immediately established to record the system conditions and operation status of the unit. After each visit or maintenance, when service personnel return to the service station, they must further improve the customer's file. At the same time, they should take the measure of the customer signing the maintenance form to supervise each service process of the service personnel, improve service quality, reflect the real operation status of the unit, so as to eliminate hidden dangers and solve problems in a targeted manner.

4. Cooperate with users to inspect the equipment condition in advance or carry out on-site maintenance

In special circumstances, if required by the customer, service technicians can cooperate with the user to inspect the equipment condition in advance or carry out on-site maintenance to ensure the normal operation of the equipment. Service personnel can also regularly inspect the working condition of the equipment according to the needs of users and assist customers in maintaining the equipment.

5. Beyond the warranty period, we will continue to provide customers with high-quality and timely technical services.

After the 24-month warranty period expires, the company promises to continue providing customers with higher-quality and most timely technical services. During this period, the maintenance service fees will only be charged at cost, and the intensity and methods of maintenance and repair will be exactly the same as those during the warranty period.

6. If required by the customer, we can undertake the annual maintenance or comprehensive operation and maintenance of the equipment.

The company hopes to maintain long-term cooperation with customers, providing annual maintenance and comprehensive operation and upkeep for their equipment. The company's experienced service technicians will bring customers high-quality services and excellent maintenance results.